Frequently Asked Questions

Are all artworks original?

Yes.

  • All works are created by Joanne Duffy.
  • All artworks created by Joanne Duffy are subject to copyright, including after transfer of ownership.

Do you provide a Certificate of Authenticity?

Yes.

  • All artworks purchased direct from the artist come with a Certificate of Authenticity.
  • Have you purchased a Joanne Duffy artwork from a gallery or at an exhibition and don't have a Certificate of Authenticity?
  • You are welcome to contact the artist to obtain your copy.
  • Please note a proof of purchase is required.

Request Certificate of Authenticity

Do you do commissions?

Yes. 

  • Original, bespoke artworks can be created to a requested size and budget.
  • For further details on the process, please contact the artist direct.
  • Terms and conditions apply.

Can I buy a gift voucher?

Yes. Absolutely. For further details on the process, please contact the artist direct.

Can I buy artwork via phone?

Yes.

  • Payments, full amount or part payments, can be made over the phone by using major credit cards. 
  • For further details on this option, please contact the artist direct with your phone number and the artist will call you.

I would like to have my painting framed, can you organise this or make a recommendation?

Yes.

Is Lay-By available?

Yes.

  • Lay by requires a 20% deposit to secure the artwork. Payments term are flexible - generally over 3 months. Choose "Custom Payment" option during Checkout process.

What shipping options are available?

  • All artwork is delivered free in some Australian locations.
  • For multiple artwork orders and large artworks please choose "Custom Payment" at check out and add a note for delivery requirements.
  • Note! Items available under the bluRaven label may incur a shipping fee. 
  • Subject to change.

Do you ship overseas?

Yes.

  • Shipping is available for artworks up to the value of $4000 AUD. Larger artworks will be removed from frame and rolled.
  • For further details and assistance for international shipping, please contact the artist direct for a quote.
  • If you would like to secure the artwork and require international delivery, please choose "Custom Payment" at Checkout and the artist will contact you.

I ordered an artwork by mistake. Can I cancel it?

Yes.

What is your refund policy?

  • Depending on the circumstances a refund may apply to artworks sold direct from the artist.
  • Contact the artist direct to discuss your situation.
  • Deposits on commissioned artworks are non-refundable.

Can I buy prints of your work?

No.

  • All original artworks by Joanne Duffy are not available for reproduction.
  • If you are interested in print products designed by Joanne Duffy please refer to bluRaven.

If I buy an artwork is it insured?

Yes.

  • All artworks are insured for shipping.

How do I look after my new artwork?

When you receive your artwork, you will also receive an information pack including caring for your artwork.

Where else can I purchase your work?

To see Joanne Duffy's work in person please see the following galleries:

For other online sales:

 Have another question?

You're welcome to contact the artist direct with any inquiry.